If you are in need of serious medical attention, CALL 911 or go to your nearest Emergency Department.
NHS Wait Time - Other Sites
Emergency  Wait Time
Waiting: 13, Treating: 15 4.5 hrs
Emergency  Wait Time
Waiting: 3, Treating: 17 2 hrs
Urgent Care  Wait Time
Waiting: 1, Treating: 0 3 hrs
Urgent Care  Wait Time
Waiting: 0, Treating: 1 0.5 hrs

Other Options
(Call to confirm hours)

Telehealth Ontario
Phone: 1-866-797-0000
TTY: 1-866-797-0007

Health Care Connect

Health Line

Your Family Doctor

Community Walk-in Clinics

Patients
supplied by code-behind
Total Patients: 40
Treating: 34
Waiting: 6
Estimated Wait Time
Current wait is approximately 2 hours, 4 minutes 2 hrs Last Update 3:02 AM
Due to rapidly changing demands in the Emergency Department and Urgent Care Centre, and the
need to see the sickest patients first, your own wait time may be more or less than the time displayed here.

What is a wait time?

The wait time presented here refers to the time between being assessed by a triage nurse and seeing a doctor or nurse practitioner.

What do the patient numbers mean?

Treating = Patients who have had an initial assessment completed by a Physician or Nurse Practitioner.
Waiting = Patients who have not yet had an initial assessment by a Physician or Nurse Practitioner.

What does the graph represent?

The graph represents a 30 day average of the estimated wait time for the next six hours. The orange ‘now’ bar represents the current wait time.

Wait time trends over 24 hours

The graph represents a 30 day average of the estimated wait times for the next 24 hours.

Disclaimer

The Niagara Health System Emergency Department and Urgent Care Centre wait times are provided for general information only.

Please be advised that wait times can change significantly and immediately, without warning, and are therefore not guaranteed. Patients will be seen in the Emergency Department and Urgent Care Centre based on their medical condition and the severity of their situation. Due to rapidly changing demands in the Emergency Department and Urgent Care Centre and the need to see the sickest patients first, your own wait time may be more or less than the time displayed on this website.

The displaying of wait times on the Niagara Health System website is for general information only and is not medical advice, or a recommendation that you choose a different Emergency Department or Urgent Care Centre.

The Niagara Health System clearly disclaims all liability for the use of this information, and for any claims, actions, demands, or suits arising from such use. The Niagara Health System does not assume, and is not responsible for any liability whatsoever arising from any person’s use of this website, including any decisions made about their personal health as a result of using this website.

Frequently Asked Questions

Emergency wait times can be many things: the length of your wait time to be triaged, the length of your wait time to see a nurse, the length of your wait time to see a doctor or nurse practitioner and the length of your wait until you are discharged home or admitted to an inpatient floor. For the purpose of the information posted above, wait time refers to the length of time between being assessed by a triage nurse and seeing a doctor or nurse practitioner.

How will I be assessed for my turn to be seen?

The Emergency Department and Urgent Care Centre do not work on a first come, first served system. It’s important to know that critical patients are seen first, whether they arrive on their own or via ambulance. Upon arrival in the department, you will be assessed using the Canadian Triage and Acuity Scale (CTAS). You will be seen by a doctor or nurse practitioner based on that assessment. In simple terms, the sickest patients will be seen most quickly.

How do you calculate Emergency Department wait times?

We measure the wait time posted above as the time from when you are assessed by a triage nurse until the time you see a doctor or nurse practitioner for assessment. Because new patients arrive frequently, estimated wait times can change significantly.

Your personal experience may vary from these posted wait times based on a number of factors:

  • Patients with more serious situations arriving in the Emergency Department or Urgent Care Centre after you
  • Volume of patients waiting to be seen compared to the number of doctors or nurse practitioners working

Who updates the wait times on your website? How often is it refreshed?

The computer system that supports our wait times information is powered by Oculys®. Oculys’ web-based software takes historic and real-time data from our internal reporting systems and turns it into an understandable report, similar to the weather forecast. Just like the weather, it is important to understand that the data posted here represents the most current information about the chance or probability of waiting for a certain time. This automated system refreshes the data in real-time, ensuring the most accurate information available, and is what allows us to provide this information externally.